FAQs
Can I get a refund or transfer my event entry to another event?
As per our Terms & Conditions, refunds are not available.
However, if you cannot take part in the event, your registration may be able to be transferred to another event within the current 2025/26 New Zealand Ocean Swim Series.
You are able to log into your My Event Dudes Account to transfer your swim to another location prior to 7 days before the event. There is a $15 fee for long swims & amphibians and $10 for mid & short distance swims, along with any difference in swim costs.
You are also able to transfer your swim to another swimmer if you cannot make the swim. This can be done until event day and is also done through your My Event Dudes Log In. There is a $10 fee to transfer to another swimmer.
Check out our handy HOW TO blog to get you started and to help you navigate your account to make the changes.
I forgot to purchase a ferry ticket with my event registration, can I buy one now?
Yes, you can. You can buy a ticket for the ferry by logging in to your account. Event Dudes Account (click here) Just select the event you want to add tickets too, easy as!
If you are unsure about how to get started have a read of our How To Blog to get you started!
You will not need a physical ticket for the bus or ferry. Your name will be on a list and one of our crew will assist you on event day.
Where can I find my event results/swim time?
Results are live as you cross the finish line! Go to our website and select your event to see your time and overall placing-https://www.oceanswim.co.nz/results
On the day of the event you will find the live update links for results, photos and livestream on the facebook page here
https://www.facebook.com/NZOceanSwim
Where can I see the event photos?
These are uploaded to our Facebook page in the days following each event.
Do I have to wear a wetsuit? Can I hire a wetsuit?
Wetsuits: Your Swim Buddy in the Ocean!
Thinking of diving into an ocean swim? A wetsuit can quickly become your best friend! Not only do wetsuits offer protection from the elements, but they also provide essential buoyancy. This added buoyancy helps you float better, saving your energy so you can swim faster, further, and with a bigger smile. Best of all, wetsuits are completely optional at our swim events—but we highly recommend giving one a try!
Choosing the Right Wetsuit – Let’s Dive into the Basics!
Swim Wetsuit vs. Surf Wetsuit – What’s the Difference?
Pro Tip: A good swim wetsuit fits like a snug hug—not loose! Expect to spend at least 3–5 minutes putting it on carefully, inching it up your legs, body, and arms.
Practice Makes Perfect!
Don’t wait until event day to test your wetsuit. Take it out for a swim in the ocean beforehand. You’ll quickly get used to the unique feeling, giving you a confidence boost on the big day.
Say Goodbye to Chafing!
Apply some skin-friendly lube around areas that tend to rub—usually your neck and shoulders. Trust us; your future self will thank you! Stay away from petroleum based products such as vaseline as these will void your warranty and damage your wetsuit over time.
Wetsuit Hire – Try Before You Dive!
Not ready to buy just yet? Hiring a wetsuit is an ideal solution. It allows you to experience ocean swimming comfortably without committing immediately.
Our partner at The Swim Shop in Mt Eden is where you can get professionally fitted, ensuring your wetsuit fits perfectly.
Picking it up early lets you test and adjust before the event, eliminating last-minute surprises!
Ready to make a splash?
Contact our wetsuit specialists today!
📍 THE SWIM SHOP
66 Mt Eden Road, Mount Eden
🌐 www.swimt3.co.nz
🌐 www.swimshop.co.nz
Dive in comfortably and confidently—happy swimming! 🌊
Why am I in a different start group from last season / my last event?
Starting Waves – Dive in with Swimmers Like You!
Starting waves for each event are carefully created based on the total number of entrants and the start groups you've selected during registration. This ensures you're swimming alongside others who have chosen a similar pace and experience level.
Here's how the start groups break down:
– Speedy swimmers who want to lead the pack.
– Mid-pack swimmers looking for a steady, comfortable pace.
– Ideal for beginners, families, friends, and anyone who prefers a relaxed and social swim.
We've got you covered, ensuring your start wave suits your swimming style. Enjoy the swim!
My child is under the minimum age to take part in an event distance - are they able to take part?
Minimum Age Guidelines – Choose the Right Swim for You!
To make sure everyone has a safe and enjoyable swim, we've set clear minimum age guidelines:
Long distance swimmers must be 12 years or older.
Mid distance swimmers must be 10 years or older.
Short distance swimmers must be 8 years or older.
Banana Boat OceanKids (Ages 6–10)
Specially designed for younger swimmers, our OceanKids events offer two fun distances:
You can choose whichever suits your child's comfort and confidence level.
Please Note: For safety reasons, we cannot make exceptions or offer flexibility on these minimum ages this season. Thanks for understanding, and happy swimming!
Where can I find information about pricing?
For detailed pricing information, please check the pricing timetable on each individual event page.
If you are looking for mulit events, find the multi event link to save $$ when entering more than 2 events.
I have a disability or impairment; can I participate in your events?
Yes! We want to facilitate any swimmer wishing to participate and are proud to have a long list of disabled and impaired swimmers who very successfully swim our series.
Please contact our team through the contact us form on the website and we will do our absolute best to make your swim happen.
We would love to hear from you.
To contact one of the Banana Boat New Zealand Ocean Swim Series team, please use one of the contact options below.
Please also have a read of the FAQs above, just in case we have already answered your question for you there!
