FAQs
Can I get a refund for my race registration?
As per our Terms & Conditions, refunds are not available.
However, if you cannot take part in the event, your registration may be transferable to another event within the current 2025/26 New Zealand Ocean Swim Series.
If you purchased the Race Roster Enhanced Refund Protection Program with your registration, you may be eligible for a refund. Find more information here and how to request your refund.
How do I edit details in my race registration?
Event registrations can be amended via the Race Roster portal.
See instructions here on how to make changes.
Can I transfer my event entry to another event or person?
To transfer to a different race within the same event:
Transfers can be done via your Race Roster account at least 7 days prior to the event date and are subject to availability in the new event. Follow the instructions in this HOW TO guide to make the changes to your registration.
To transfer your swim to another swimmer:
This can be done until event day and is also done through your Race Roster account. There is a $10 fee to transfer to another swimmer. Check out our handy HOW TO blog to get you started and to help you navigate your account to make the changes.
To transfer to a different event:
Transfers must be requested at least 7 days before the event date and are subject to availability in the new event.
A $15 transfer fee applies, along with any difference in swim entry costs.
To request a transfer, please email us at info@oceanswim.co.nz
I want to enter the Masters 2.5km Championships in Taupo. How do i do this?
To compete in the NZ Masters Championships, you must be a current, paid member of New Zealand Masters Swimming.
When entering, register for the 2.5km event and be sure to select “Yes” when asked:
“Will you be competing in the 2.5km NZ Masters Championships in Taupō?”
Entries for the NZ Masters Championships close strictly on Wednesday, 7 January 2026.
All competitors must be registered Masters swimmers and affiliated with a Masters club. If you’re not yet enrolled, you’ll need to join a club first—you can choose and register with a club from this list:
https://nzmastersswimming.org.nz/nzms-membership/
No membership, no start line. Simple as that.
I forgot to purchase a ferry ticket with my event registration, can I buy one now?
Yes, you can. You can buy a ticket for the ferry by logging in to your Race Roster account. Select the event you want to add tickets too.
Select the 'Event Store' where you can add a ferry ticket to your registration.
Where can I find my event results/swim time?
Results are live as you cross the finish line! Go to our website and select your event to see your time and overall placing-https://www.oceanswim.co.nz/results
On the day of the event you will find the live update links for results, photos and livestream on the facebook page here
https://www.facebook.com/NZOceanSwim
Where can I see the event photos?
These are uploaded to our Facebook page in the days following each event.
Do I have to wear a wetsuit? Can I hire a wetsuit?
Wetsuits: Your Swim Buddy in the Ocean!
Thinking of diving into an ocean swim? A wetsuit can quickly become your best friend! Not only do wetsuits offer protection from the elements, but they also provide essential buoyancy. This added buoyancy helps you float better, saving your energy so you can swim faster, further, and with a bigger smile. Best of all, wetsuits are completely optional at our swim events—but we highly recommend giving one a try!
Choosing the Right Wetsuit – Let’s Dive into the Basics!
Swim Wetsuit vs. Surf Wetsuit – What’s the Difference?
Pro Tip: A good swim wetsuit fits like a snug hug—not loose! Expect to spend at least 3–5 minutes putting it on carefully, inching it up your legs, body, and arms.
Practice Makes Perfect!
Don’t wait until event day to test your wetsuit. Take it out for a swim in the ocean beforehand. You’ll quickly get used to the unique feeling, giving you a confidence boost on the big day.
Say Goodbye to Chafing!
Apply some skin-friendly lube around areas that tend to rub—usually your neck and shoulders. Trust us; your future self will thank you! Stay away from petroleum based products such as vaseline as these will void your warranty and damage your wetsuit over time.
Wetsuit Hire – Try Before You Dive!
Not ready to buy just yet? Hiring a wetsuit is an ideal solution. It allows you to experience ocean swimming comfortably without committing immediately.
Our partner at The Swim Shop in Mt Eden is where you can get professionally fitted, ensuring your wetsuit fits perfectly.
Picking it up early lets you test and adjust before the event, eliminating last-minute surprises!
Ready to make a splash?
Contact our wetsuit specialists today!
📍 THE SWIM SHOP
66 Mt Eden Road, Mount Eden
🌐 www.swimt3.co.nz
🌐 www.swimshop.co.nz
Dive in comfortably and confidently—happy swimming! 🌊
Why am I in a different start group from last season / my last event?
Starting Waves – Dive in with Swimmers Like You!
Starting waves for each event are carefully created based on the total number of entrants and the start groups you've selected during registration. This ensures you're swimming alongside others who have chosen a similar pace and experience level.
Here's how the start groups break down:
– Speedy swimmers who want to lead the pack.
– Mid-pack swimmers looking for a steady, comfortable pace.
– Ideal for beginners, families, friends, and anyone who prefers a relaxed and social swim.
We've got you covered, ensuring your start wave suits your swimming style. Enjoy the swim!
My child is under the minimum age to take part in an event distance - are they able to take part?
Minimum Age Guidelines
To make sure everyone has a safe and enjoyable swim, we've set clear minimum age guidelines:
Long distance swimmers must be 12 years or older.
Mid distance swimmers must be 10 years or older.
Short distance swimmers must be 8 years or older.
OceanKids swimmers must be 6-12 years old.
Please Note: For safety reasons, we cannot make exceptions or offer flexibility on these minimum ages this season. Thanks for understanding, and happy swimming!
Where can I find information about pricing?
For detailed pricing information, please check the pricing timetable on each individual event page.
If you are looking for mulit events, find the multi event link to save $$ when entering more than 2 events.
I have a disability or impairment; can I participate in your events?
Yes! We want to facilitate any swimmer wishing to participate and are proud to have a long list of disabled and impaired swimmers who very successfully swim our series.
Please contact our team through the contact us form on the website and we will do our absolute best to make your swim happen.
